Privacy Policy

Last updated: 18/08/2025

SRC Maintenance Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you use our website https://srcmaintenance.co.uk.

Company details:

  • Business name: SRC Maintenance Ltd.
  • Company number: 10239631
  • Registered office: 41 Industrial Estate, Eagle Point, Telford Way, Wakefield, WF2 0XW
  • Registered in: England and Wales

1. Information We Collect

When you use our website, we may collect:

  • Personal data you provide: such as your name, email address, phone number, or other details you submit via contact forms or when communicating with us.
  • Contact forms: Information entered into forms is not stored on the website. Instead, it is sent directly to our email inbox. We retain enquiry emails for up to 12 months after resolution, unless they form part of a business record or legal obligation (e.g. if they lead to a service contract).
  • Technical data: including your IP address, browser type, operating system, and information about how you interact with our website.
  • Cookies and similar technologies: small files stored on your device that help us deliver website functionality and improve your experience.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services.
  • Respond to your enquiries and communicate with you.
  • Improve the performance, security, and functionality of our website.
  • Comply with legal and regulatory obligations.
  • (Future use) Analyse website usage, measure marketing effectiveness, and improve your experience if we add services such as Google Analytics.

We will only use your personal data where we have a legal basis, such as:

  • Your consent (e.g. accepting optional cookies).
  • Performance of a contract (e.g. responding to service enquiries).
  • Compliance with legal obligations.
  • Our legitimate interests (e.g. improving our website and services).

3. Sharing Your Information

We do not sell or rent your data. We may share personal data with trusted third parties when necessary to:

  • Provide hosting, website, and IT support.
  • Comply with legal or regulatory requirements.
  • Integrate third-party services (e.g. Google Maps, Google Fonts, or video providers).

Any third parties we engage will be required to respect your data privacy and comply with GDPR.

4. International Transfers

Some third-party providers (such as Google services) may transfer and store personal data outside the UK or European Economic Area (EEA). When this happens, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses and the UK Addendum, to protect your personal data in accordance with GDPR requirements.

5. Data Retention

  • Enquiry emails: retained for up to 12 months after resolution, unless they need to be stored longer for business or legal reasons.
  • Technical and security logs: retained for up to 12 months.
  • Cookies: retained as described in the Cookie Policy below (session or up to 2 years for analytics, if implemented).

We will not keep personal data longer than necessary for the purposes described in this policy.

6. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to processing of your data.
  • Request transfer of your data to another service provider.
  • Withdraw consent at any time (for example, for optional cookies).

To exercise your rights, please contact us at [insert contact email].

7. Your Right to Complain

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
www.ico.org.uk
Telephone: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns first, so please contact us directly in the first instance.

8. Security

We use appropriate technical and organisational measures to safeguard your personal data. While we take all reasonable steps to protect your data, no method of transmission over the internet can be guaranteed as 100% secure.

9. Cookies

Our website uses cookies to ensure functionality and enhance your browsing experience.

Essential Cookies

These cookies are strictly necessary for the operation of our website (for example, those set by the Enfold WordPress theme). They enable basic functionality such as page navigation and security. You cannot opt out of these cookies, but you can block or delete them through your browser settings.

Performance & Analytics Cookies

If we enable Google Analytics or similar services in the future, these cookies will collect aggregated, anonymous data to help us understand how visitors use our website and to measure marketing effectiveness. You can choose to disable these cookies through our cookie banner or your browser settings.

External Services

Our website may use third-party services such as Google Maps, Google Fonts, or embedded videos. These services may collect personal data, such as your IP address. You may block these cookies in our cookie settings, but doing so may affect the functionality and appearance of the website.

Managing Cookies

You can manage your cookie preferences through our cookie banner and your browser settings. Please note that blocking some cookies may affect the functionality of the website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or how we handle your data, please contact us:

SRC Maintenance Ltd.
Company number: 10239631
Registered office: 41 Industrial Estate, Eagle Point, Telford Way, Wakefield, WF2 0XW
Website: https://srcmaintenance.co.uk
Email: [email protected]